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The world of budget hostels, backpacking, fun & adventure. Frequently Asked Questions About Confirmed Reservations  I have not received my confirmation - what can I do? What happens if I cancel? What if I need to amend my reservation? What happens if I don't show up at the hostel? My check in date is the same as my leaving date? I have not received my confirmation, what can I do? 1. Once you click the "Confirm" button it should only take up to 1 minute to receive confirmation of your booking on screen. 2. We then send you a confirmation email with your booking details. It's important that you enter the correct email address if you don't you won't receive the email. 3. Please note that due to the nature of the internet and individual email servers that sometimes mails will not be received. If you require confirmation of your booking please click here. top  What happens if I want to cancel my booking? 1. If you wish to cancel your booking you must contact the hostel directly to do so. Once the booking leaves our system we have no more control over it. 2. In the event of a cancellation the booking fee and deposit are non refundable. You must cancel at least 24 hours before your arrival as failure to do so can result in your card being charged for the first nights stay. 3. Contact details for the hostel are on the booking confirmation. top What if I need to amend my reservation? 1. You must contact the hostel directly to see if they can amend your reservation. 2. You may need to cancel your reservation and rebook online. The booking fee and deposit are non refundable. Contact details for the hostel are on the booking confirmation. top   What happens if I don't show up and haven't contacted the hostel? In the event of a no show the hostel will charge your card for the first nights stay and cancel any remaining nights booked. The deposit and booking fee are non refundable. top I have just noticed on my confirmation that my book in day is the same as my leaving day, how can this be? If you make a booking for 1 day only the date on your booking will be the day of your arrival only. The confirmation only shows the dates reserved and not the check out date. top  If you have found the answer to your question here, please do not contact us. If you contact us and your question has already been answered above, we will most likely not be able to reply to you due to the large volume of emails we receive on a daily basis. If you have not found the answer to your question then you can contact us and we will try to reply to your email within the next 24 hours.