The world
of budget hostels, backpacking, fun &
adventure.
Online
Reservations - Frequently Asked
Questions
Already made a
reservation? FAQ's here.
How do I
book online?
1. Enter your
destination, dates, number of people etc. This
brings you to a city page where you will see a list
of all hostels with availability
2. Please choose the hostel you would like to
book
3. You will now see the prices and room types
available.
4. Choose your room type and No of people in your
party.
5. If the information is correct hit the "Click to
Book" button.
6. You will now see a page displaying all the
booking information.
7. If the information is correct click the
"Confirm" button.
8. The system will now request you to complete the
Booking Form.
9. You need a valid credit card to make your
booking.
10. We accept Visa, Visa delta and Mastercard
only.
11. Click "Confirm" and wait for your booking
confirmation.
top
How
many people can I book for and for how
long?
You can only book
for a maximum of 7 nights and for 10 people in any
one booking, unless otherwise specified on the
hostels' microsite.
top
Do I
need a Credit Card to make a
reservation?
No!
Bookhostels.com operates an online booking service
only and require you to submit a valid credit card
number in order to secure your booking.
top
What
credit cards can I use?
You can only book
using a Visa, Visa Delta or Mastercard.
top
What
will I be charged?
1. On booking you
will be charged a 10% deposit, plus a US$2 booking
fee
2. This will not be refunded to you on arrival at
the hostel.
3. The remaining 90% is due to the hostel on your
arrival.
4. The 10% deposit and booking fee is strictly non
refundable, as per the terms and conditions you
agree to upon making your
reservation.
top
Does the
name on the credit card have to be the same as the
name on the Reservation?
No! If you don't
have a credit card but have been given permission
to use a friend's or family member's card to book -
that's ok. In other words, the name on the credit
card can be different to the name on the
reservation.
top
Is my
credit card safe?
Yes!
Bookhostels.com uses Verisign, the world leader in
Internet security. All information is encrypted
online and transferred securely direct to the
hostel.
top
If I am
getting a credit card error while I am booking or
waiting for my confirmation, what can I
do?
Bookings are
secure and processed through WorldPay.
If you are receiving an error, here are some
potential reasons why.
1. There may be insufficient funds to cover the
transaction being booked.
2. You may not have filled out all the information
fields
requested.
top
Can
I book over the telephone or by email?
No!
Bookhostels.com operates an online booking service
ONLY. We do not currently offer a reservation
service via the telephone or by email.
top
Do I
need to be a member to use your site or stay at one
of your hostels?
1. No, you do not
need to be a member of any Youth Hostel
organisation to stay at any of the hostels
listed.
2. You will need to book your accommodation in
advance and have your booking reference with you
upon check- in at the hostel.
top
Do I
have to book in advance?
We always
recommend that you book your accommodation and
other services well in advance to avoid
disappointment! Allocation sells very quickly
especially in High or Peak Seasons.
top
Can
you check availability for me?
1. The online
availability that you see is uploaded by each
individual property.
2. We have no control over this availability as it
is the direct responsibility of the hostels.
3. We are an online company that provide the
technology for hostels to sell their beds
online.
4. So to check availability you must do so yourself
online. Enter the dates that you need and the
number of people and you will see all the
properties with availability for the dates of your
query.
top
Can
you give me directions and contact details of a
hostel before I book?
1. Each hostel
has its own unique page on the site, this is their
individual "microsite".
2. This page will give you a description of the
hostel, where it's located and the hostel
facilities.
3. As we are an online booking service we do not
provide you with telephone number, email address or
website details until you have made your
reservation.
4. Once you have made your reservation you will be
able to view full contact details and directions to
the property booked upon your booking
confirmation.
top
Can
you send me a brochure?
1. All the
information we have about the property is already
displayed online.
2. Each hostel has its own page or microsite. All
the information you need will be on these
pages.
3. At the top of the page there are 4 photos
uploaded by the hostel to give you an indicator as
to what their property is like. Please note however
that the pictures of the rooms will not necessarily
be the rooms that you will be staying in on your
arrival.
4. Each hostel will have a description of their
property and facilities at their location.
5. The information displayed here is uploaded by
each hostel.
6. It is up to each hostel to ensure that all the
information here is correct. The hostel also
uploads its own rates and availability.
top
I
am an older traveller will I still be able to book
one of the hostels online?
1. If a hostel
has any age limits it should specify this on its
hostel page (or microsite).
2. All the information on the hostels microsite is
uploaded by the hostel themselves and should be
accurate and up to date. It is the hostels
responsibility to ensure that all the information
is correct.
top
If you have
found the answer to your question here, please do
not contact us. If you contact us and your question
has already been answered above, we will most
likely not be able to reply to you due to the large
volume of emails we receive on a daily
basis.
If you have
not found the answer to your question then you can
contact
us
and we will try to reply to your email within the
next 24 hours.
